SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little small take a higher size
Goods already got it and very nice goods condition according to the picture, my rekomen make all to buy this product.
Top a little big and the shorts are good size
Good as in the picture. Thank you.
The material is a little thin but it's fine
With top truth trouble! Stupid cut, will have to be changed somehow, not only that it is huge, so also the cutout in front does not fit, but is strongly frayed,
Size is a bit bigger
Size XL was small
the size of the 2 parts don't mix
The seam of the panties rubs in the most unsuccessful place. Can only wear this swimsuit over ordinary panties
I recommend
J'ai trope adoré
The top approached the bottom of the shorts in the legs narrow .. and so a good swimsuit
The order came to tashkent very quickly, ordered july 23, he received the mail on august 16. Swimsuit looks the same as in the photo. Shorts sat perfectly on size 48, but the top is huge, you have to suture, so 4 stars.
good value
Excellent set, light, for beach/workout is good
Very good
Really beautiful I love wide enough for me thank you
Arrived in the 4th week, the whole village is perfect! On its parameters ob 98, ot 76, og82. the t-shirt has cups, if anyone is useful). Seller of prosperity
Great!!!
Very fast! Beautiful swimsuit!
sizing not as expected but slightly better fit
Very wide for the size
Great swimsuit! Sewn well, the threads do not stick out. On the parameters 82-61-89 the top is a little loose, and the bottom is what you need. I recommend. The order came very quickly, 11 days to moscow.
Swimsuit good
Big