Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of iPrettier (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews

5 (72 reviews)

5 stars

(62)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 star

(0)

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P***a

13 Apr 2020

Wonderful dress Tam 10 perfect have 165 height weight 64 was perfect store note 10 buy soon cm sure. Very thank you

N***h

9 Apr 2020

Dress is so pretty.

V***v

9 Apr 2020

The dress is super. Recommend

D***a

9 Apr 2020

Beautiful, I even aspect that

K***k

8 Apr 2020

The store is well done, sent quickly and sewed by my standards, I recommend, very satisfied

M***a

27 Mar 2020

I couldn't get a picture because the bride took it right away, but I add that of a model just like I ordered in this order in champagne color. Be sure as beautiful dress. Thank you salesman! Excellent communication.

R***r

25 Mar 2020

The store Thank you. the dress, like Hurrem Sultan, is very beautiful.

M***a

24 Mar 2020

that great-:)

T***c

23 Mar 2020

Customer

18 Mar 2020

I give you 5 strellas for q me charm I stay perfect ma of my measurements I couldn't ask for it anymore I highly recommend I will ask again

S***a

10 Mar 2020

Thank you very much the beautiful bestido without infinite words thank you

J***o

29 Feb 2020

Very beautiful, more than I expected.

F***r

27 Feb 2020

True to the photo with volume. She is superb

C***o

13 Feb 2020

Simply Wonderful! I wear number 40 and ordered the number 14! Was perfect!

L***o

10 Feb 2020

awsome dress

Customer

4 Feb 2020

Ameiii... Super recommend this store, the dress is perfect! AND was very well maintained. Thank You.

Customer

4 Feb 2020

Too Beautiful

S***o

7 Jan 2020

Like pretty dress, very beautiful.

I***a

29 Dec 2019

A little late but arrived nicer than the picture thank the store and I will ask for more

E***m

28 Dec 2019

It fits big, but nothing q can't be fixed, I gave some measures q had before and when I measured again I have thinned I sent new measures but I think they measured x the above, so q Well now there is q to fix for that reason, otherwise. Fast shipping, deal with store tb very good and dress is precioosooo! En Pure red color

Customer

24 Dec 2019

The fit is good. The top of the dress does not have a lining inside. That’s all... rest the colour is perfect!! Happy

M***a

21 Dec 2019

Dress is a little small but o will loose my weight i will send you pictures of it soon

A***a

21 Dec 2019

The dress is very beautiful for the volume of GR. 104, waist 84 height 158, took 16 size. In the chest a little too small, due to this waist goes under the chest. But a bit of a trick and everything will be OK. Color-very beautiful wine, the photo does not convey, I advise you to take especially if not very big breasts. Next time I'll send my measurements. The store is very attentive. Thank you.

C***E

18 Dec 2019

Lovely dress.

A***z

18 Dec 2019

It's perfect the size to my size fits great

E***h

17 Dec 2019

You know, pleasantly surprised)) good sewing, in general satisfied

J***f

16 Dec 2019

The dress is perfect

A***r

15 Dec 2019

thank u.. & i really happy for this dress.. tailoring is good & size chart is 100% correct measuring.. i recomend this sellar.. fast shiping.. i got this within 2weeks to SL.. sellar communication was also good.. im 54kg 163cm and i choose size 4.

F***f

11 Dec 2019

The dress is wonderful many of what I asked and full of pictures completely... Thank

S***n

9 Dec 2019

Very beautiful, thank you

D***x

8 Dec 2019

Color equal to photo and exact measurement

S***n

5 Dec 2019

Waist was higher than expected… Model does not stand and too big unfortunately :(

D***d

5 Dec 2019

More than wonderful.

S***a

3 Dec 2019

Product better than I expected, super satisfied and exactly as in the description. Very helpful. Thank you.

R***a

3 Dec 2019

So so beautiful !!!I recomend !!! Thank You store

L***o

1 Dec 2019

It's totally perfect! I'm in love with him, the ribbon comes a little higher than the waist but still is beautiful and well done, thank you so much! <3

A***u

29 Nov 2019

is nice thanks

Y***a

9 Nov 2019

Like, came the same photo.

Customer

9 Nov 2019

Beautiful evening dress, custom made according to my parameters

F***a

31 Oct 2019

maravilhoso

B***t

30 Oct 2019

Product Description

Customer

27 Oct 2019

Very beautiful dress, exactly as in the picture. The only problems are the hulls at the chest that do not stay in place, delivery within 10 days, I recommend!

B***r

22 Oct 2019

IS satisfactory. Loved the dress!

Customer

17 Oct 2019

the dress is beautiful and worth for the price. my daughter is happy and we received lots of compliments with the dress during her party.

R***a

14 Oct 2019

The dress arrived 20 working days. The size corresponds perfectly to that of the table, in this case a 12. The color corresponds to the photo (light blue) and there is not even need to shorten it! Recommended!